Privacy Policy

1. Introduction

Welcome to Ambientco (CK Commerce Ltd) ("we", "us", "our"). We are committed to protecting your privacy and handling your personal data in a transparent, secure, and lawful manner.

This Privacy Policy explains how we collect, use, store, and share your personal data when you:

  • Visit our website (https://www.ambientco.co.uk)

  • Place an order or contact us

  • Sign up to marketing communications

  • Interact with us through our services

We process personal data in accordance with the UK GDPR and the Data Protection Act 2018.

2. Who We Are (Data Controller)

CK Commerce Ltd (trading as Ambientco) is the data controller responsible for your personal data.

  • Registered address: 82A James Carter Road, Mildenhall, Suffolk, IP28 7DE, United Kingdom

  • Company number: 15103692

  • Email: info@ambientco.co.uk

3. The Personal Data We Collect

3.1 Information You Provide

  • Name

  • Email address

  • Billing and delivery address

  • Telephone number

  • Order details and purchase history

  • Payment status (we do not store full card details)

  • Enquiries and correspondence

  • Preferences (including marketing preferences)

3.2 Automatically Collected Data

  • IP address

  • Device, browser, and operating system

  • Referring URLs and pages visited

  • Approximate location (from IP)

  • Website usage data (clicks, views, session time)

3.3 Data from Third Parties

We may receive data from:

  • Payment providers (payment confirmation and fraud checks)

  • Delivery partners (delivery updates)

  • Shopify (our ecommerce platform)

  • Analytics and advertising providers (where consented)

4. How We Use Your Personal Data

We use your data to:

  • Process and fulfil orders

  • Manage payments and deliveries

  • Communicate with you (orders, queries, support)

  • Manage our business (accounts, reporting, audits)

  • Prevent fraud and ensure security

  • Improve our website and services

  • Send marketing communications (where you have consented)

5. Lawful Bases for Processing

We rely on the following legal bases:

  • Contract: to fulfil your order and provide services

  • Legal obligation: to comply with legal requirements

  • Legitimate interests: to operate and improve our business and prevent fraud

  • Consent: for marketing and certain cookies

6. Marketing Communications

If you opt in, we may send you marketing emails about products and updates.

You can opt out at any time by:

We do not sell your personal data.

7. Cookies and Tracking

We use cookies and similar technologies to:

  • Enable website functionality

  • Analyse usage and performance

  • Improve user experience

  • Deliver relevant advertising (where consented)

You can manage cookies via your browser or cookie preferences tool.

8. Sharing Your Data

We may share your data with trusted providers, including:

  • Shopify (ecommerce platform)

  • Payment providers

  • Delivery and courier services

  • IT and hosting providers

  • Analytics and marketing tools (where appropriate)

  • Professional advisers (legal, accounting)

  • Regulators or authorities where required by law

We only share data where necessary and require all third parties to handle your data securely and lawfully.

9. International Transfers

Some providers may process data outside the UK. Where this occurs, we implement appropriate safeguards such as contractual protections.

10. Data Security

We take reasonable and appropriate technical and organisational measures to protect your personal data.

However, no transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. Data Retention

We retain personal data only as long as necessary, including:

  • Order and payment records (as required by UK tax/accounting laws)

  • Customer service communications (for support and record-keeping)

  • Marketing data (until you withdraw consent)

12. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion (where applicable)

  • Restrict processing

  • Object to processing (including marketing)

  • Request data portability

  • Withdraw consent at any time

To exercise your rights, contact info@ambientco.co.uk.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

13. Children’s Privacy

Our services are not intended for children under 13, and we do not knowingly collect personal data from children.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.

15. Contact Us

Ambientco (CK Commerce Ltd)
82A James Carter Road
Mildenhall, Suffolk, IP28 7DE
United Kingdom
Email: info@ambientco.co.uk

Thank you for trusting Ambientco with your personal data.