Shipping Policy

Shipping does not need to be complicated, so we have tried to design our shipping policy to make it as easy as possible for you.


Locations

We offer express shipping options to UK addresses (including Highlands and Islands) as part of our service.

We offer international shipping options to most countries within the EU as part of our core service.

We operate on an Delivery Duty Unpaid (DDU) basis which means that as the customer you are liable for any import duties into your country. We will sort the shipping but when you receive your goods you will be charged duty and be expected to pay this before you receive your purchase. We will ensure your product is packed with all of the relevant customs information so it breezes through the delivery network.

We have removed any UK VAT from all international shipments but you will be expected to pay VAT in your country prior to receiving the goods. Please research your VAT rates prior to ordering so that there aren’t any unexpected costs.

Please note: All of our lamps are British Standards compliant, this means they do not come with an EU Standards compliant plugs. All of our products are tested in-line with British and EU Standards. If you are shipping outisde of these locations you are responsible for the products testing, complience and safety.

Dates

When your order has been dispatched we will send you an email to confirm your ‘actual’ shipping date.

We work really hard to try to meet and match all estimated and actual shipping dates but sometimes there may be delays. We will keep you as updated as we can and you should be able to track your parcel’s progress online.

Please note: We group our deliveries to save you time, money and emissions. This means all the products in your order will be delivered at the same time and your order will only dispatch, once all products are available.


Uk charges

All UK shipping costs are included in the price, so what you see is what you pay.

Our shipping process and all shipping charges are subject to change at anytime. Changes will not affect any accepted orders.

6.4 International charges

Your shipping charge is calculated at checkout using your postal address.

Missed deliveries

If you are not in when we try to deliver or if you miss your delivery, don’t worry. Through our courier service, you should be able to change your ‘actual’ shipping date, arrange for us to leave your parcel somewhere safe at the shipping address, arrange for us to deliver it to your neighbour or local shop, or come to the depot to pick it up.

We are not liable for any courier charges that may result from changes of shipping date or location. After 3 successive failed deliveries your order will be returned to our warehouse and cancelled.

Liability

Upon delivery and receipt of your order, to your specified shipping location, you assume all risk of future damage or loss.